refund and cancellation policy

Refund and cancellation policy

Effective 25 September 2026. This policy explains what happens when you cancel a DestinySync order or report a payment or delivery problem.

Digital reports and Kundali orders

You can ask us to cancel an order before generation begins. Email us promptly with your order reference and the email used at checkout. Once a Kundali or other digital report has been correctly generated and delivered, we do not offer a change-of-mind refund. Please check your birth details before paying; they cannot be changed after payment once generation has begun.

If the report is not delivered, cannot be opened, is incomplete, or has a technical defect, contact us. We will investigate and, as appropriate, complete delivery, replace or correct the file, or refund the affected order. A disagreement with an astrological interpretation or an outcome in your life does not by itself make a correctly delivered report defective.

Consultations, readings, and Birth Time Rectification

For a scheduled consultation, reading, or Birth Time Rectification service, contact us as early as possible if you need to cancel or change the booking. A cancellation requested before the service or preparation begins may be eligible for a refund. Once a consultation or reading has taken place, or a personalized service has been completed and delivered, the service is generally final. If we cannot provide the booked service, contact us so we can arrange a suitable alternative or a refund.

Subscriptions, if offered

Any subscription’s billing interval, renewal, cancellation method, and applicable offer terms will be shown before purchase. Cancelling stops future renewals under those terms; it does not automatically refund an already-started billing period. Contact us about an incorrect or duplicate subscription charge, a service that was not provided, or any refund right required by law.

Duplicate, failed, or incorrect charges

If you were charged twice, charged after a failed checkout, or charged an amount different from what checkout showed, email us with the order reference, payment date, amount, and email used to pay. Do not send full card numbers or bank credentials. We will check the payment record with the payment provider and correct or refund an erroneous charge. A pending bank authorisation that never settles is handled by your payment provider.

How to request help

Email contact@destinysync.com with your order reference, purchase email, a short description of the issue, and, for a defective file, enough detail to reproduce it. We will review the order and reply with the available remedy. An approved refund is returned through the original payment route where possible; the provider or bank controls when it appears in your account.

Nothing in this policy limits a refund, cancellation, or other remedy that applicable consumer law requires. See our terms and conditions, shipping and digital delivery policy, and privacy policy.